Digital Regulation Platform

International organizations relevant to consumer affairs


The table below supplements the section on international organizations in the Handbook chapter on “Consumer affairs.” International bodies can help national regulators to handle consumer affairs in various ways, including:

Many other international bodies, in particular regional associations, also play useful roles.

Body Consumer-relevant functions Selected URLs of possible interest
Major intergovernmental bodies
ITU Global exchange on ICT standards, regulatory issues and best practices (ICT standards) (ITU-D Study Groups)

UNCTAD Research on competition and consumer issues Guidelines for Consumer Protection Consumer Protection Handbook Ongoing activities

EU Legislation applies in EU and has wider influence (Electronic Communications Code. See Part III, Title I for universal service and Title III for end-user rights)

OECD Research and publications
Global standards
ISO Considers consumer views in standards (Members are national standards bodies of 164 countries)
Cross-border enforcement co-operation
ICPEN Enforcement network for consumer protection authorities (International cooperation to enforce consumer protection rules. Members are consumer protection authorities from over 65 countries) (Consumer-facing website in eight languages)

UCENET Unsolicited communications enforcement network (International cooperation to enforce rules against all kinds of spam. Members include regulatory and enforcement agencies from 29 countries)
International consumer bodies
Consumers Inter-national Umbrella body for consumer organizations (Member organizations in more than 100 countries. Digital is a major focus)
ANEC European body representing consumers in standards formation

(Privacy handbooks and policy statements)

TACD TransAtlantic Consumer Dialogue (75 member organizations from United States and EU. Useful policy briefings)
BEUC Umbrella body for European consumer organizations (Provides consumer perspectives on digital issues in advanced economies)
Last updated on: 19.01.2022
Share this article to: