Digital Regulation Platform
Technical regulation
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Regulatory governance
Competition and economics
Spectrum management
Access for all
Consumer affairs
Emergency communications
Trust and safety
Emerging technologies
Technical regulation
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Technical regulation – Quality of service
The relation between quality of service and quality of experience
Basic statistics for quality of service assessment
The Anatel (Brazil) approach to quality of service monitoring for mobile services
Examples of quality of service presentation by regulators
The ECTEL experience of quality of service regulation
Crowdsourcing techniques in quality of service assessment
Technical regulation: Numbering, naming, addressing, and identification (NNAI)
Numbering: valuation of numbers, portability, and emergency and toll-free numbers
Numbering: NNAI resources in the digital age
Case studies
Related resources

Related resources

  1. Quality of service regulation manual
  2. The economic contribution of broadband, digitization and ICT regulation
  3. Maximising availability of international connectivity in the Pacific
  4. Assignment and use of radio spectrum – policy guidelines and economic aspects
  5. Economic contribution of broadband, digitization and ICT regulation: Econometric modelling for Africa
  6. Maximising availability of international connectivity in developing countries: Strategies to ensure global digital inclusion
  7. The economic contribution of broadband, digitization and ICT regulation: Econometric modelling for the Americas
  8. The economic contribution of broadband, digitization and ICT regulation Econometric modelling for the Asia-Pacific region
  9. Toward New Sources of Competitiveness in Bangladesh: Key Insights of the Diagnostic Trade Integration Study
  10. Global ICT Regulatory Outlook 2018
  11. The East Asian Miracle & Information Technology: Strategic Management of Technological Learning
  12. Digital identity in the ICT ecosystem: An overview
  13. Extending Reach and Increasing Impact
  14. The Privatization Challenge: A Strategic, Legal, and Institutional Analysis of International Experience
  15. Information and Communications for Development: Maximizing Mobile
  16. Results and Performance of the World Bank Group 2015
  17. Foundations for the Development of Information and Communication Technologies in Algeria
  18. Opening the Black Box: Contextual Drivers of Social Accountability

  19. A Decade of Development in Sub-Saharan African: Science, Technology, Engineering & Mathematics Research
  20. A Glass Half Full: The Promise of Regional Trade in South Asia
  21. Public Access to Information for Development: A Guide to the Effective Implementation of Right to Information Laws
  22. Making Schools Work: New Evidence on Accountability Reforms
  23. Information and Technology Solutions Annual Report 2017: Working Together on Digital Innovation
  24. ICT and MDGs: a World Bank Group Perspective
  25. Information and Communication Technologies for Women’s Socioeconomic Empowerment
  26. Institutions Talking Root: Building State Capacity in Challenging Context