Transformative technologies

A guide towards collaborative AI frameworks

02.09.2025

Introduction Artificial intelligence (AI) is a transformational technology rapidly reshaping governance, economies, and societies. From predictive analytics that inform public health interventions to the smart automation of service delivery, AI provides governments with unprecedented tools to enhance efficiency, inclusion, and innovation. However, alongside these transformative benefits come significant risks. Without proper safeguards, AI systems can reinforce bias, compromise rights, and exceed the capacity of institutions to govern them effectively. As governments and regulators are faced with the dual challenges of harnessing AI’s potential and mitigating its harms, this Guide serves as a practical, globally informed resource for policymakers, regulators, and…

Read »

Transformative technologies (AI) challenges and principles of regulation

08.05.2024

Introduction We are witnessing a remarkable transformation that is rapidly shaping the world as we know it. The pace of this change is exponential, driven by a wave of innovative technological trends that are changing how we live, work, and communicate. From the advent of Artificial Intelligence (AI) to the proliferation of the Internet of Things (IoT), Blockchain, robotics, 3D printing, nanotechnology, augmented and virtual reality, these cutting-edge technologies are converging to usher us into a new digital era. This revolution is transforming every aspect of our lives, from how we conduct business to how we interact with one another,…

Read »

GSR-24 Best practice guidelines

09.07.2024

Regulators participating in the 2024 edition of the Global Symposium for Regulators adopted the following best practice guidelines to helping chart the course of transformative technologies for positive impact. “Helping to chart the course of transformative technologies for positive impact”  As telecommunication/ICT regulators, we play a key role in shaping a regulatory environment that enables the deployment and maintenance of cutting-edge infrastructure that support digital society of the future, including transformative technologies. Recalling the series of GSR Best Practice Guidelines since 2003 that capture established regulatory principles for a competitive, secure and inclusive enabling digital environment, we, the regulators participating in…

Read »

Regulatory responses to evolving technologies

28.12.2020

Introduction The digitization of societies and economies is continuously generating record amounts of data. Digitization is driven by increased and faster connectivity of people and things. Fibre to the home (FTTx) and fast mobile networks provide the opportunity to engage in digital activities, and social media and user-generated content provide the motivation for it. At the same time, more objects become “smart”, i.e. connected to the Internet to receive and send data. As a result of the explosion of data, new technologies have evolved that help to sift through data and derive value from combining and analysing large data sets.…

Read »

Evolving business models in the ICT sector

31.08.2020

The increasing digitalization of the way we work and live also impacts the way we communicate. Instead of making traditional voice calls and sending 160 character SMS messages, people can communicate more conveniently, with full video and in groups using Internet applications. Services that were previously provided by mobile network operators (MNOs) now face competition from the public Internet. Voice calls and SMS have to compete with over-the-top (OTT) applications, such as Skype, WhatsApp, and Facebook Messenger. Cryptocurrencies based on blockchain technology may compete with mobile money. The business models of domestic connectivity providers need to adjust to these new…

Read »

The evolving Internet value chain

31.08.2020

The Internet value chain combines various previously unrelated industries together on one platform, not just within a country but globally. To give just a few examples: Telephony started as voice calls, were enriched with texting, and now may be video calls over the public Internet. Shopping started at farm gates, moved to local markets, and now to online marketplaces. Shows and plays started on stages, moved to television and DVDs, and are now content on demand. Bookkeeping is increasingly automated via mobile apps and online services. Traditionally, TV and movie content had their own delivery channel. Today, the Internet is…

Read »

Case studies

27.07.2020

Read »

Related resources

27.07.2020

Read »